dhaka1 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between the dhaka1 platform ("Platform", "we", "our") and its users ("you", "user"). By using dhaka1's website, application, or any of its services, you are considered to have fully read, understood, and accepted these Terms.

dhaka1 is a trusted online gaming platform in Bangladesh offering casino games, sports betting, and live dealer games. Our goal is to provide users with a safe, fair, and responsible entertainment experience.

If you do not agree with these Terms, please refrain from using the dhaka1 platform. For questions or clarifications, contact our 24/7 live chat support or reach us by email: [email protected]

---

To open an account on the dhaka1 platform and participate in any game or betting activity, the following eligibility requirements must be met:

• You must be 21 (twenty-one) years of age or older. Use of this platform by minors is strictly prohibited.
• You must have a valid and active Bangladeshi mobile number.
• Each individual may operate only one account. Creating multiple accounts is prohibited and may result in account suspension or closure.
• You confirm that online gaming is not legally prohibited in the country or region from which you are accessing the service.
• You are using this platform voluntarily and entirely at your own responsibility.

---

3.1 Registration Process

When registering with dhaka1, you must provide accurate, complete, and up-to-date information. If false information is provided, dhaka1 reserves the right to close the account and forfeit any pending winnings or balance.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. You are fully responsible for all activity carried out through your account. If you believe your account security has been compromised, contact us immediately.

• Allowing third parties to access your account is prohibited.
• Use a strong and unique password.
• Betting on behalf of others or sharing your account is strictly prohibited.

---

4.1 Deposit Terms

To deposit funds on the dhaka1 platform, you may use bKash, Nagad, or Rocket. The following conditions apply to deposits:

• Minimum deposit amount: ৳200 (two hundred taka) for each payment method.
• The payment account used for deposits must be registered in your own name.
• Deposits from third-party payment accounts are not accepted and may result in account closure.
• Deposited funds are generally credited to your account instantly. If any issue arises, please contact support.

4.2 Withdrawal Terms

The following conditions must be met to withdraw winnings from your account:

• Minimum withdrawal amount: ৳800 (eight hundred taka).
• Withdrawals are generally processed within 1 (one) hour.
• Your account must have completed full verification (KYC) before submitting a withdrawal request.
• The specified wagering requirements must be met before withdrawing bonus funds.
• dhaka1 reserves the right to suspend withdrawals if fraudulent or suspicious activity is detected.
• Withdrawals can only be made to the same payment method used for the deposit.

---

5.1 Welcome Bonus

New users are eligible to receive a 120% bonus of up to ৳20,000 on their first deposit. The following conditions apply to this bonus:

• The minimum deposit amount to claim the bonus is ৳200.
• To withdraw the total of the bonus and deposit, the bonus amount must be wagered 15 times (15x).
• For example: depositing ৳34,000 will earn the maximum bonus of ৳20,000, giving a total balance of ৳54,000.
• The bonus is applicable only once and only one bonus is permitted per account.
• Bets placed using the bonus that are cancelled or voided will not count toward fulfilling the wagering requirement.

5.2 General Bonus Terms

• All bonuses and promotions may be modified or withdrawn at dhaka1's discretion.
• If any bonus is misused, bonus arbitrage is attempted, or any other fraudulent method is used, the bonus and associated winnings will be cancelled.
• Specific terms relating to free bets and free spins will be announced separately.
• Cashback benefits under the VIP program are governed by separate rules.

---

dhaka1 is committed to maintaining a fair play environment. The following conduct is strictly prohibited:

• Exploiting technical errors or software bugs to gain an unfair advantage.
• Using bots, automated software, or artificial intelligence to play games or place bets.
• Collusion or coordinated cheating among multiple players.
• Using the platform for money laundering or transactions involving illegal funds.
• Operating an account using a false identity or another person's information.
• Attempting chargebacks or payment fraud.
• Creating multiple accounts to claim bonus benefits.

If any of the above conduct is detected, dhaka1 reserves the right to permanently close the account and forfeit all balances. Legal action may be taken if necessary.

---

Each game available on the dhaka1 platform has its own rules and conditions displayed in the game interface. General gaming conditions are listed below:

7.1 Technical Issues

If a technical issue or disconnection occurs during a game session, the system will determine the outcome based on the recorded state of that session. dhaka1 is not responsible for losses caused by internet connection problems.

7.2 Game Results

All game results are determined by a certified Random Number Generator (RNG). Results are completely impartial and not predetermined. dhaka1 does not influence the outcome of any game.

7.3 Bet Limits

Each game and betting market has its own minimum and maximum bet limits, which are clearly stated in the game interface. dhaka1 reserves the right to carry out a verification process in the case of large wins.

---

dhaka1's VIP program has three tiers — Bronze, Silver, and Gold. Tier status is determined based on the user's activity and loyalty.

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.7%.
• Gold: Weekly cashback of up to 1.0%.

VIP tier changes are updated based on regular reviews. Cashback benefits are calculated weekly and credited to the user's account. Separate wagering requirements apply to cashback.

dhaka1 reserves the right to modify, suspend, or discontinue VIP benefits at any time. Users will be notified of any changes to their VIP tier.

---

dhaka1 believes in responsible gaming. We want our users to enjoy games for entertainment purposes and within their own means.

• Never treat gaming as a source of income — it is purely entertainment.
• Never bet more than you can afford to lose.
• Do not bet out of emotion or to chase losses.
• If you feel that gaming is causing family, social, or financial problems, contact our support team.
• You may request deposit limits, session time limits, or a voluntary break on your account.

For detailed information on responsible gaming, please visit our Responsible Gaming page.

---

dhaka1 takes the protection of your personal information very seriously. Our platform uses SSL encryption technology to keep all data transmissions secure.

Your personal information will be used only for account management, payment processing, and customer service purposes. Our privacy policy is followed when sharing your information with third parties.

To learn more, please read our Privacy Policy page.

---

dhaka1 reserves the right to suspend or permanently close an account without notice in the following circumstances:

• Violation of any clause in these Terms.
• Suspicious activity related to fraud, bonus misuse, or money laundering.
• Providing false information or failing identity verification.
• Activity that poses a threat to security or the integrity of the platform.
• Initiating chargebacks or payment disputes.

Users may also request closure of their account at any time. In such cases, the verified balance will be returned, but bonuses and associated winnings will be cancelled.

---

To the maximum extent permitted by law, dhaka1 is not liable for any loss arising from:

• Internet disconnection or third-party service failures.
• Technical errors beyond the user's control.
• Issues with the user's own device or network.
• Unforeseen events such as natural disasters or government restrictions.
• Any financial loss resulting from gaming.

dhaka1's total liability in any case will not exceed the amount deposited by the user in the most recent 30 days.

---

dhaka1 reserves the right to modify these Terms at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.

The latest Terms will always be available on this page. You are advised to visit this page regularly.

---

For any questions or clarifications regarding these Terms, please contact our support team:

• 24/7 Live Chat Support: use the live chat directly on our platform.
• Email: [email protected]

Our support team is available 7 days a week, 24 hours a day, fully in Bengali, ready to serve you.